Fluval SUPPORT

MERCHANDISE RETURN POLICY To make a return, please call our Customer Service Order Desk (Order Inquiries ONLY) at 01977 521015 or email us with complete details and reason for return request.

All returns must be authorized by our customer service representatives within 30 days of delivery. No returns will be accepted if the product has been opened from original packaging or has been used (no altered parts will be accepted or credited).

We refund the the value of the products only upon receipt of the product. Customers are responsible for original and return shipping costs unless item arrived damaged.

We always appreciate questions, feedback and comments.

GLOBAL HEAD OFFICE
20500 Trans Canada Hwy
Baie d’Urfé, Québec
Canada H9X 0A2
Customer Service
1-800-554­-2436
order desk
(ordering inquiries only)
1-855-347­-2787
ROLF C. HAGEN (USA) CORP.
305 Forbes Blvd.
Mansfield, MA 02048
Customer Service
1-800-724­-2436
Dealer support
1-800-353­-3444
ROLF C. HAGEN (UK) LTD.
California Drive Whitwood Industrial Estate,
Castleford, WF10 5QH
West Yorkshire
Customer Service
01977 ­521015
HAGEN DEUTSCHLAND GMBH & CO. KG
Lehmweg 99-105
25488, Holm
Customer Service
04103­ 9602000
OTHER
20500 Trans Canada Hwy
Baie d’Urfé, Québec
Canada H9X 0A2
Customer Service
1-800-554­-2436
Order desk
(ordering inquiries only)
1-855-347­-2787